Last updated: December 2025
This Privacy Policy explains how £99 Carpet Factory (“we”, “our”, or “us”) collects, uses, and protects your personal information in accordance with the UK GDPR, the Data Protection Act 2018, and other applicable UK data protection laws.
We may collect the following types of personal information when you use our website or contact us:
Name, email address, phone number, and address provided through our contact forms or when you request a quote.
Details about your flooring or carpet requirements, including property type or measurements.
Technical data, such as IP address, browser type, device type, pages visited, and cookies.
Any information you provide when contacting us, requesting samples, or booking a consultation.
We use your personal data for some or all of the following purposes:
To provide carpet and flooring quotes, schedule consultations, and respond to enquiries.
To deliver and manage our carpet supply, fitting, and flooring installation services.
To communicate with you regarding appointments, requests, or project updates.
To improve our website, services, and customer experience.
To send promotional offers or updates only when you have consented.
To comply with applicable legal and regulatory requirements.
We process your personal data based on one or more of the following lawful grounds:
Your consent, when you submit information through our forms.
Performance of a contract, when delivering flooring and carpet services.
Legitimate interests, such as improving our services or ensuring website security.
Compliance with legal obligations, including record-keeping and consumer protection requirements.
Our website uses cookies and similar technologies to:
Enhance user experience
Analyse website performance and traffic
Remember your preferences
Support marketing and retargeting tools
You can control or disable cookies through your browser settings. However, some features of the website may not function properly without them.
We do not sell your personal data. We may share information with:
Trusted third-party providers such as website hosting, analytics, payment processors (if applicable), and marketing platforms.
Delivery partners or flooring fitters when necessary to complete your service.
Regulatory bodies if required by law.
If your data is transferred outside the UK, we ensure appropriate safeguards such as standard contractual clauses to protect your information.
We retain personal data only for as long as necessary to:
Provide our carpet and flooring services
Fulfil quotes or enquiries
Meet legal, tax, or accounting obligations
After the retention period, we securely delete or anonymise your data.
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw previously given consent
To exercise these rights, contact us using the details below:
£99 Carpet Factory
Unit 5 Prospect House, Simonside, South Shields, NE34 9PE
Email: carpetfactory99@gmail.com
Phone: 07915 483 677
We take reasonable technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse, or disclosure.
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated “Last updated” date. Continuing to use our website after any changes indicates your acceptance of the revised policy.